Cookie categories and guidelines

Cookies to optimize our websites (“Performance” cookies)

Performance cookies collect information about how visitors use Wirecard websites. This includes but is not limited to information regarding which pages you, as a visitor, go to most often and if you get any error messages from our website. These cookies do not collect any information that identifies you. Any information collected by these cookies is anonymous. We only use such information to improve our website.

Cookies to save user settings (“Functionality” cookies)

Functionality cookies allow Wirecard websites to remember choices you make (such as your login details) and customized preference settings (e.g. text size). Functionality cookies also enable enhanced, more personal features, such as remembering which region you are in. These cookies are then used to provide any services you have asked for such as watching a video, which is what we use them for on our website. These cookies are only used on our website to save your preferences. Information collected by “functionality” cookies cannot track your browsing activity on any other websites.

Cookies used on Wirecard websites


  • Purpose: This cookie, also known as “adaptive images”, is used to collect the horizontal value of your screen resolution only. It provides access to this data to enhance the user-friendliness of our website. This “Adaptive Image” script helps us to provide pictures optimized to the size of your screen. By resizing the picture(s) shown on our website(s) the pages on our website will load faster for you.
  • Cookie category: Functionality
  • Saved data: Horizontal screen resolution
  • Storage period: 30 days
  • Persistent/session: Session


  • Purpose: This cookie is especially useful for visitors browsing our website (s) from Canada, Great Britain, Ireland, Jersey, Isle of Man, Gibraltar, Guernsey, British Virgin Islands, Virgin Islands, Costa Rica and the United States of America (USA). If you, as a visitor, browse our website from one of these regions you will be asked, if you would like to be redirected to the respective regional website. This function is performed by the so-called “lightbox” script (a pop-up on the website itself). The redirect_denied cookie enables us to cache the answer and read this information on your next visit. So you do not have to answer the same question several times.
  • Cookie category: Functionality
  • Saved data: Always “1” for “true” if you choose not to be redirected to a local website. However if you choose to be redirected, no information will be stored. The cookie itself is only for storing your preference.
  • Storage period: Session
  • Persistent/session: Session


  • Purpose: It’s very important for us to make you aware of how we use any data collected about you. This is why we offer you these detailed Cookie Guidelines. In a centrally placed and easily recognizable dialog box we let you know our Cookie Guidelines. This dialog box will stay open until you have “accepted” the Cookie Guidelines. Then this confirmation will be saved as a value in the cookie. A script can then differentiate by reading this value, whether you will receive this notification again or not when you revisit our website.
  • Cookie category: Functionality
  • Storage period: 1 year
  • Persistent/session: Persistent


  • Purpose: Here we save the URL paths of the pages you visit, until you finally complete a form to get in touch with us. No other personalized data about you will be saved.
  • Cookie category: Performance
  • Storage period: Session
  • Persistent/session: Session


  • Purpose: You will only be recognized via the local anonymous IP/browser settings, so that we can display the right content for you. For example, a user from the USA will be redirected to our /en-us/ website.
  • Cookie category: Performance
  • Storage period: 30 days
  • Persistent/session: Session


  • Purpose: This cookie helps us to understand general user behavior on our website better. We use this cookie from Google Ads purely to improve the performance of our ad placements. As soon as you reach a target predefined by us, the result will be evaluated statistically. This enables us to focus on providing higher-quality ads. When you browse through our website you will see ads that are more relevant to your interests; so you will obtain results which match your search criteria even quicker. Your data will only be collected anonymously. So we are not able to link this information directly to you.
  • Category: Third-party cookie
  • Storage period: 2 years
  • More information: Google Analytics guidelines:




  • Purpose: PHPSESSID or JSESSIONID describes the session ID which is a randomly-chosen key that is cached on your device. As soon as you visit our website, this cookie generates the said key and will be stored on your device. This enables us to identify you as a user in our system and your visit to our website(s). This session ID enables us to enhance the user-friendliness of our website(s). In some situations it is vital to cache information, for example the log-in details. Once you have successfully logged in, we save this status and information in your session. Thanks to the randomly generated access key (session ID) we are able to allocate you correctly in our system.
  • Cookie category: Functionality
  • Saved data: Identifies user data stored in a PHP or Java session
  • Storage period: Session
  • Persistent/Session: Session


  • Purpose: This cookie is used by our CMS (content management system). It generates a randomly chosen access key to recognize users who have already logged in.
  • Cookie category: Functionality
  • Saved data: Identifies user data stored in a session of our CMS (content management system)
  • Storage period: Session
  • Persistent/Session: Session

“Third-party” cookies

Third-party cookies are cookies which exist on our website but come from different domains. By doing this we encourage you, for example, to share our content on different social networks. To make it easier for you, we provide you with the corresponding buttons. If we integrate these social “plug-ins” we make it easier for these websites to use cookies in a flexible way. However, they can’t read any cookies which we use on our website or vice versa. Other websites and services, such as advertising networks, web traffic analysis services and content-based recommender systems, may also use cookies. We do not have any control over these cookies. If you would like to find out more, then simply visit the third-party websites. These cookies are probably analysis/performance or targeted cookies. Below you can find a list of our most important cookies:


  • Purpose: Used by Google to collect information about how you use our website. Their use includes:
    • Calculating visitor, session and campaign data for analytics reports
    • Remembering your search preferences
    • Making it easy to use Google Maps functionality
    • Gathering location data
    • Saving and protecting your Google account information
  • More information:

Google Doubleclick

  • Purpose: Used by Google to register your activity, either on our website after seeing an ad or after clicking on one of the provider’s ads. This should be used to measure the effectiveness of advertising or a particular ad.
  • More information:

Google reCAPTCHA

  • Purpose: We use the reCAPTCHA security service provided by Google LLC (“Google”) to protect our website from improper contact form entries by automated machine processing. reCAPTCHA enables us to detect whether the user attempting to gain access to our website is human or a bot. To this end, we send Google the IP address of your device (i.e. your computer or smartphone) and any other data required by Google’s reCAPTCHA service. This may include your click path, user behavior and time spent on our website, browser language, user input, JavaScript objects and browser plug-ins. We then send your IP address to a Google server in a member state of the European Union or the European Economic Area, where it is truncated. Only in exceptional cases will the full IP address be sent to a Google server in the United States and shortened there. Neither the IP address transferred by your browser as part of reCAPTCHA nor any other data required by Google to provide the reCAPTCHA service will be associated with any other data held by Google. Various Google privacy policies apply to the data held by Google.
  • Category: Functionality
  • Stored data: N/A
  • Storage period: N/A
  • Further information: For further information on Google reCAPTCHA and the underlying privacy policy, please refer to and