Privacy Policy

Wirecard AG and its subsidiaries (Wirecard Group) offer their customers products and services relating to electronic payment transactions. The objective is to allow companies and consumers worldwide to process electronic transactions safely and smoothly. Security and the protection of personal data is one of the most important aspects in the context of handling and processing of payments. This is why the Wirecard Group places particular emphasis on high data protection standards.

The following Privacy Policy describes which of the users’ personal data will be collected by Wirecard YG within the framework of the internet presence provided, and how such data will be used.

1. Data controller

The data controller within the meaning of the German Data Protection Act (BDSG) is Wirecard AG, Einsteinring 35, 85609 Aschheim, Germany (Wirecard).

2. General

Within this internet presence, we make available information on the services provided by Wirecard Group, as well as a contact form. Also, we offer our associated customers (Merchants) the option of logging into a restricted area where they can obtain information via various systems on the payments processed via the Wirecard Group companies.

Wirecard operates this internet presence in accordance with the provisions of the BDSG, the Telemedia Act (TMG) and all other provisions with relevance in the area of data protection law.

3. Cookies

Cookies are small text files which are stored locally in your internet browser's cache memory, in order to be able to recognise it. Wirecard uses cookies in some areas of its internet presence in order to make use of the site easier for users, and in order to be able to design it in a more customized manner. You can configure your web browser so that it informs you when cookies are stored, or to prevent the storage of cookies. Further information in this context can be found in the help function of your web browser. However, we would like to expressly make you aware of the facts that some parts of this internet presence may possibly no longer function faultlessly without cookies.

For further information on the cookies we use, please go to:

https://www.wirecard.com/privacy-protection/cookies/.

4. Collection and processing of personal and other data during

visits to our internet presence

4.1 Anonymous use of the site

Usage of our website is possible without providing any personal data. Data collected automatically will always be anonymised prior to their storage and usage (in this context, see section 4.below).

4.2 Non-personal data collected automatically (logfile information)

When using this internet presence, so-called logfile information will be recorded - this being standard procedure on the internet. This non-personal information is transmitted automatically by your internet browser. This information includes in particular: IP address, accessed pages within the internet presence, date and time of the visit, cookies, used browser, operating system of the accessing computer, language setting and transferred data volume. The processing of the logfile information is done mainly in order to establish the connection, to ensure system security and for reasons of technical administration.

Also, logfile information is exclusively stored and analysed statistically in an anonymous form, in order to continuously improve this internet presence, to adjust it to the users' interests and to speed up the detection and/or elimination or bugs (in this context, see Section 5 below).

Wirecard shall store logfile information for security reasons (e.g. in order to clarify cases of abuse or fraud), for a maximum period of seven days, and shall then delete such information. Data which must be stored beyond that for reasons of evidence are excluded from the deletion up until the relevant incident has been clarified.

4.3. Collecting and processing our customer's personal data

Some of our internet presences offer registration and/or login options. In such cases, the following applies:

During registration, we will collect the personal data required for you to be able to use our offers as provided for in the contract, e.g. your name, e-mail address and company. We will mainly use such data to process inquiries, orders and contracts concluded with you. Your data will only be processed for other purposes if you have given your consent, or if this is permitted by law.

For the login into restricted areas, we collect and use the personal data required to identify you, such as member ID and password (partner programme) or alias/VR identifier and PIN (e-banking).

4.4. Usage and forwarding of personal data

Your personal data will only be used for the specified purposes, and only to the extent required in order to achieve these purposes. Data will only be forwarded to third parties - if at all - within the limits of the statutory provisions. The transmission of personal data to government agencies and authorities shall be carried out only within the framework of mandatory national law, or if the forwarding is required for purposes of legal or criminal prosecution in the event of abuse or fraud. Forwarding for other purposes - in particular address trading - is excluded.

4.5. Usage of LinkedIn Conversion Tracking

This Wirecard website uses LinkedIn Conversion Tracking of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn"). LinkedIn Conversion Tracking is a re-targeting and analysis tool supported by the LinkedIn Insight Tag. The Insight Tag causes a cookie which is a tiny text file to be placed in your web browser when you visit the Wirecard website. The Insight Tag is integrated into this Wirecard website and enables the collection of data such as [your IP address or the time of accessing this website or the collection of defined events (such as downloads or page views). In addition, interest-specific and relevant offers and recommendations can be displayed, which depend on the services, information and offers you have accessed on our [Wirecard website].  Furthermore, LinkedIn can compile statistics with aggregated data about the use and visit of our [Wirecard website]. If you are a LinkedIn member, demographic information, such as your approximate location, may also be collected.  The cookie stored by the Insight Tag in your web browser remains there until it is manually deleted by you or automatically deleted 6 months after loading the Insight Tag for the last time.] 

Consent to LinkedIn Conversion Tracking - Insight Tag: I agree that Wirecard may send encrypted information about my use of the Wirecard website using the LinkedIn Insight tag as described above. The LinkedIn Insight Tag is used for market research, to place advertising in our and other online offerings, and to track advertising success.  

You can generally prevent the storage of cookies in the settings of your web browser. Alternatively, you can specifically object to LinkedIn Conversion Tracking by setting an opt-out cookie that remains on your device until you delete cookies. You can deactivate the LinkedIn cookie using the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.  If you are a LinkedIn member, click on "Opt-out on LinkedIn". Non-members click on "Opt-out".

Further information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy#choices-oblig

4.6. Facebook Custom Audience: Use of the Pixel

This Wirecard Website uses the Pixel function of Facebook Custom Audience. The Facebook Pixel is integrated into this Wirecard website with an "advanced matching" function. The Pixel initiates the processing of personal data by Facebook and enables the identification of users via numerous websites. This tracking procedure allows target group-oriented advertising. 

The Facebook Pixel stores a cookie, which is a tiny text file, on your device when you access our Wirecard Website. If you are logged in to Facebook at the same time or subsequently log in to Facebook, the visit of this Wirecard website will be noted in your Facebook profile. That information is stored and processed by Facebook so that a connection to the respective user profile is possible and can be used for market research and advertising purposes. Also, data [name, e-mail address] of non-Facebook users who are not logged on to a Facebook account while visiting this Wirecard website are recorded via the Pixel and its "advanced matching" function.

Consent to Facebook Custom Audiences - Pixel processing: I agree that Wirecard may transmit information about my use of this Wirecard website with the Facebook Pixel as described above. Also, as part of the "advanced matching" other inventory personal data (such as telephone number, e-mail address, Facebook ID) will be transferred to Facebook in an encrypted form. The use of the Facebook Pixel including the "advanced matching" is used to create target groups, for market research, to place advertisements in our and other online offerings, and to track advertising success.

To prevent your personal data from being collected through the Facebook Pixel via this Wirecard Website, users can click the following link: 

[Facebook-Pixel-Opt-Out]

The Facebook Pixel is offered by the social network Facebook. Facebook is registered in Europe as Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook processes the data in accordance with Facebook's Data Usage Policy: https://en-gb.facebook.com/policy.php

For more information and details about the Facebook Pixel and how it works, visit the Facebook Help section: https://en-gb.facebook.com/business/help/651294705016616

5. Web analysis

In order to continuously improve this internet presence, to adapt it to the user's interests, and to speed up the detection and/or elimination of bugs, logfile information (for information on such data, please see Section 4 above) will be stored under a pseudonym in so-called usage profiles, and will be analysed statistically. Cookies are used for this purpose (for information on cookies, see Section above). The IP address will only be stored and processed in an abbreviated form, namely without the last two blocks of numbers. The data collected will not be used to personally identify the user, and will not be merged with personal data relating to the bearer of the pseudonym, except if the user gives his/her expressed separate consent. Such data will not be forwarded to third parties. The data will be deleted as soon as storage is no longer required for purposes of web analysis.

For the web analysis described above, Wirecard uses technologies by etracker GmbH, Erste Brunnenstr. 1, 20459 Hamburg (www.etracker.com). Data processing has been examined for data protection conformity and data safety by etracker GmbH. For further information on data protection by etracker GmbH, please go to http://www.etracker.com/de/datenschutz.html. You may object to the collection and storage of data by etracker at any time with effect for the future by using the following link.

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies" which are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie relating to your use of this website is usually transferred to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, your Google IP address will be truncated within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases the full IP address is transferred to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services to the website operator associated with the use of the website and the use of the internet.

The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you will not be able to use all the functions of this website. Further to this, you  may prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and you may also prevent Google from processing this data by downloading and installing the browser plug-in available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=en 

Alternatively to the browser add-on or within browsers on mobile devices, you may click the following link to prevent the collection by Google Analytics within this website in the future (the opt-out only works in the browser and only for this domain): <a id= "GAOptOut" title= "Set Google Analytics opt out cookie" href= "javascript: gaOptout ()" > please click this link </a> 

An opt-out cookie is stored on your device. If you delete your cookies in this browser, you have to click this link again.

6. Contact form

Wirecard will store the personal data provided by you when you send the completed form (e.g. name, address, telephone number, e-mail address) in its Customer Relationship Management System ("CRM System"). Wirecard will use such personal data

  • in order to process the offers and, if a contract is concluded, to process this contract;
  • in order to send the sender important information about this internet presence;
  • in order to support our internal business objectives, namely data analyses, revisions, the development of new products, improvement of this internet presence, improvement of our services, detection of usage trends and determination of the effectiveness of our advertising campaigns (only in an anonymous form);
  • in order to prevent and identify abuse or fraud.

The data collected via the contact form will not be forwarded to third parties.

7. Forwarding of personal data; involvement of service providers

User data will not be forwarded to third parties - in particular not for purposes of address trading.

Wirecard may use service providers to collect and/or process data; for instance, a service provider may be assigned to provide technical support for this internet presence, or to answer contact inquiries. Service providers will only work on behalf of, and under instructions by, Wirecard (so-called contract data processing).

8. Data safety

In order to protect the personal data against loss, falsification or disclosure to unauthorised third parties, we have taken adequate organisational, technical and administrative measures. When credit card information and account data are processed, the data will be stored in accordance with the strict PCI-DSS rules ("Payment Card Industry Data Security Standard"), only in an encrypted form and only in a data bank which can be accessed by authorised staff only. Wirecard uses firewalls in order to prevent unauthorised access to servers; the servers are located at a safe location to which only authorised staff have access. All staff members and all persons involved in the processing of data are subject to an obligation to comply with all laws relating to data protection, and to treat personal data confidentially. However, unfortunately, there is no guarantee that 100% safety can be ensured.

9. External links

This internet presence sometimes links to the sites of other providers in order to be able to provide the users with comprehensive information. Wirecard does not have any influence on the design of such sites, and is not responsible for the content offered there. The principles of this Policy do not apply to these external sites.

10. Information and correction rights

Wirecard will inform the user upon request of the data stored on him/her, their origin and their recipient, as well as the purpose of such storage. Should personal data be incorrect, the user has the right to request that Wirecard correct such data.

11. Changes to our Data Privacy Policy

We reserve the right to change and/or adapt our security and/or data protection measures in as far as this is necessary due to technical developments or changes in the law. In these cases, we shall also adjust the present information accordingly. Therefore, please always take note of updated versions of this Data Privacy Policy.

12. Issues relating to data protection

If you have any questions regarding the processing of your personal data or regarding data protection at Wirecard, please contact the following e-mail address: data.privacy@wirecard.com. You may also direct any suggestions or complaints to this address.