Posted on 12/08/2015 at 08:10
With gamigo, Wirecard gains new customer in online games segment
Integrated payment solutions and virtual call centre for greater flexibility
The Wirecard Group recently started providing customer support and online payment services to gamigo AG, a leading company in the rapidly growing market of online games in Europe and North America. The gamigo group headquarters are located in Hamburg, Germany. It operates globally and has more than 65 million registered users.
gamigo is now placing its trust in the tailored communications solutions offered by Wirecard Communication Services, a specialist for virtual and physical call centre solutions. Online gamers can receive support via email, live chat and WhatsApp. Multilingual employees in Wirecard’s customer support team are on hand every day (24/7/365) to handle gamigo customers’ queries in four different languages, with an expansion to a total of ten languages planned for the future.
Christian Hansen, Head of Customer Support & Payment at gamigo AG: “Short response times are an essential element of our customer experience strategy. Our gamers will enjoy an even more intense gaming experience as a result of this synergy between the existing support team at gamigo and Wirecard. In addition, this expansion of payment activities will strengthen both our platform services and gamigo’s international positioning.”
Markus Plänitz, Managing Director at Wirecard Communications Services: “The call centre industry was compelled to adapt to the rapidly changing digital lifestyle, especially in the games sector. Flexible, virtual call centre models with trained games specialists and innovative contact options are becoming ever more important. We are therefore particularly pleased that gamigo has chosen to place its trust in both our extensive customer support experience and our technological expertise.”
Wirecard is also supporting gamigo’s platform services with integrated payment solutions. The Wirecard Bank is enabling gamigo subsidiary Mobile Business Engine GmbH (mbe GmbH) to accept credit card payments. The module extension for customer services and payment will also be made available to gamigo’s B2B customers in future.Download Press Release