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Call center services

Benefit from superb customer support—right now and everywhere.

Helping your customers

Increasingly, consumers expect to be able to reach companies on all channels: by phone, online chat, email … even in-game. What they value and appreciate is prompt, competent, solution-oriented, personal attention to their problem or question. By outsourcing your customer support services, you optimally meet these needs while improving your internal processes, reducing costs, and boosting your revenues.

Wirecard is a genuine specialist for providing value-adding information, support and advice to users. We tailor our services to flexibly and efficiently look after your customers worldwide via the full range of available channels.

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Our virtual call center: Expert Connection

Wirecard draws on a worldwide pool of highly qualified agents and experts. Expert Connection is a virtual call center that competently tends to customers’ needs at any time of the day or night, across all time zones. Its specialists possess in-depth expertise in a vast range of fields spanning games, software, mail order retailing, financial services, direct response television (DRTV), and much more. The experts of this virtual call center can provide first or second-level support or go into action as required to help your own call center cope with a greater call volume.

All benefits of our virtual call center at a glance

Take advantage of the whole bandwidth of our modular call center services

High-quality

Benefit from our highly qualified experts with industry-specific knowledge.

Flexible

Take advantage of customized services and tailored billing plans.

24/7

We ensure a high level of flexibility and scalability with around-the-clock availability.

International

Reach customers around the globe with our multilingual customer support specialists.

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