The road to a better refund: the Wirecard 2019 Credit Balance Refunds Report
Whether you’re squaring up accounts with an exiting customer or simply making good on an overpayment, refunds matter. In fact, 82% of customers who returned to a previous service provider said the credit balance refund experience was a factor. In our 2019 report, we uncover how digital refunds cut costs, improve operational efficiencies and deliver on customer expectations for convenience, choice and speed.
Download the report to discover:
- Customer expectations for the ideal credit balance refund
- Consequences of positive and negative refund experiences
- Benefits of upgrading your refund process
- And more!