Greg Sohovich, Accounting, AEP
As one of the largest electric utilities in the U.S., American Electric Power (AEP) regularly issues refunds
to a portion of its nearly 5.4 million customers in 11 states. The company’s issuing needs included deposit returns, final billing credits, and miscellaneous credits. AEP wanted to reduce their spending on issuing checks and eliminate the costs and burdens of escheatment.
Wirecard saw opportunities to create a seamless refund experience for subscribers that would meet operations goals and align with AEP’s commitment to best-in-class customer service.