Agent Assist

Enable call centre agents to accept payments via phone.

Accept payments via phone, as simple as 1, 2, 3

Agent Assist is an enterprise-grade solution enabling a call centre agent to accept secure card payments from customers directly in a call. Take advantage of this flexible and valuable tool to ease workload for agents and simplify payment for customers.

  • A plug-and-play enterprise solution
  • Fast, easy, and cost-effective to deploy
  • Fully cloud-based solution—no hardware needed

How does Agent Assist work?

This payment solution supports your call centre agents in taking payment quickly and easily over the phone. The operative prompts the customer to enter their card details using the phone keypad. The Agent Assist system interprets the tones in real-time, so your call centre agents never hear or see sensitive data. This not only ensures PCI DSS compliance, but also reassures the caller’s peace of mind. Once the caller has submitted their data, the agent can initiate processing and manage the full progress of the payment via a user-friendly front-end interface.

Key benefits

  • No sensitive data revealed to agents, removing PCI scope
  • Reduced risk of fraud
  • Seamless integration into the Wirecard Payment Gateway
  • Best practice transaction reporting and call reporting
  • Fully compliant with the highest payment industry security standards

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