Change Coordinator - Chennai

Job ID - JB 00 48

Expereince : 3 to 6 years

The Change Co-oedinaotr is primarily responsible for the overall quality of the Change Management process. He/she is the main coordinator within this process and is the focal point regarding changes for both the customer and the IT organization.


  • Plan, assign and supervise the major activities and objectives of the Change Management Process according to the Division and Company Objectives, and regularly measure against the agreed KPIs
  • Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process.
  • Planning and managing support for change management tools and processes
  • Maintaining the change schedule and projected service outage
  • Coordinating interfaces between change management and other processes
  • Reviewing specific categories of RFC
  • Planning, scheduling, managing and chairing CAB meetings
  • Formally authorizing changes at agreed points in the change lifecycle
  • Participating in the change review before changes are closed
  • Encourage collaboration and communication for cross organizational changes
  • Produce management information, including KPIs and reports
  • Owner of the Change Management Process from Issuing perspective

Requirements

  • Degree in Computer Science, Engineering or related technical discipline with profound understanding of IT
  • Several years of professional experience in change management, preferably within Payment Industry
  • Ability to analyse and independently structure complex tasks
  • Ability to take decisions considering given frameworks
  • Excellent communication skills in English
  • ITIL certification and IT operations background is a plus