Technical Support Engineer

Main Responsibilities:-

  • Customer case management and escalation
  • Support customers on gateway account technical troubleshooting cases
  • Identify technical issue and all steps taken to resolve the issues with SLA
  • Manage customer expectation appropriately
  • Effective communication with customers and colleagues
  • Technical issues analysis, troubleshooting and consultation
  • Recognize additional training needs and make recommendations to bridge knowledge gaps
  • Contribute to the team’s success and be part of good team player

Requirements

  • Four years IT Degree (MIS, Computer Science, IST, Systems Engineering) or relevant work experience and / or strong desire to learn and implement new technologies
  • Technical experience in Java, HTML, Database SQL and knowledge of queries preferred
  • Basic Networking & Project Management skills will be a plus
  • Proficient in current Windows Server and Desktop Operating Systems
  • Communicate effectively with customers and teammates
  • Ability to adapt and quickly respond to changing needs / priorities
  • Ability to learn new products and technologies quickly