Store Assistant, Helpdesk operations

As a Store Assistant, you will support our Wirecard business operations through servicing and providing support to our helpdesk operations and technical team through performing minor repairs and looking after the stock/products in the store.

This role will be reporting to the Head of Product Platform Support & Services.

Main job responsibilities:

  • Upkeep of store/warehouse to keep it neat and tidy.
  • In-charge of accepting return goods (terminal machine) from local and agent.
  • Record of all returned terminals and faulty/resusable terminals in the inventory folder.
  • Checking of return terminals to determine if they are reusable or faulty
  • Issue terminal and accessories if there is any request from internal and external customer with proper requisition – all must be recorded in Inventory records.
  • Manage SIM cards inventory via web portal.
  • Upon receiving new goods, all terminals must be scanned into inventory and arranged in-accordance to First in First out (FIFO).
  • Communicate with both local and external customers – bank on replenishment of POSM stocks like DECALs, Thermal roll papers.
  • Send inventory report every week without fail.
  • Must always keep the Store neat and tidy.
  • Manage and communicate with forwarders and courier service provider – Fedex, Gdex
  • Packing of parcel – thermal rolls and terminals for courier within MY and overseas.
  • Need to prepare proforma invoice, DO –delivery order, consignment note
  • Check monthly invoices from logistics vendor and suppliers.
  • Also assist when needed, to go to field support for any urgent deployment


  • No experience required.
  • Good attitude and willing to learn
  • Team player
  • Applicants with 1 years of similar working experience in storekeeper will be an advantage.
  • Minimum education : SPM
  • Good communication skills in English an Bahasa Malaysia.
  • Able to write in organised and orderly manner for reports.
  • Friendly and helpful personality to assist customers
  • Willing to learn and able to take new challenges
  • Must be able to travel within Malaysia on short notice.
  • Ability to work well independently.


  • Challenging and diverse tasks with scope for introducing your own ideas and experience;
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture;
  • Further professional and personal development at one of the world's leading providers of payment processing;
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly.