Service Delivery Team Lead

Working alongside our Infrastructure and Service Delivery teams based in multiple regions, this role will provide support the day to day operations of our key applications. The role will be based in Wirecard Singapore’s office with the following duties and responsibilities:


  • Responsible for the maintenance, monitoring and development of the current and future performance of the team
  • Organize people and resources towards the effective and efficient pursuit of objectives and promote commitment to a clear strategy
  • Coach and mentor the team members, promoting improvement in their professional skills
  • Co-operate with other teams in Wirecard to identify, track and follow up on common topics, issues and priorities
  • Deploy, operate, improve and support a wide range of systems and processes within the Wirecard payment stack
  • Provide the application support toward installation, maintenance of the systems, patches and the new releases as directed including tests
  • Fully automate BAU and repetitive tasks
  • Create and maintain the operational documentation and knowledgebase articles for the applications
  • Be responsible for OCD, vacations, absence replacements and training planning
  • Compose operational reports with the team KPIs to the higher management



Requirements

Your Profile

  • Bachelor's degree (or equivalent) in Computer Science, Information Systems or a related field
  • Experience in leading small to medium sized multinational teams
  • Ability to resolve problems and conflicts, ability to motivate team members
  • Experience in the automation (Rundeck), configuration (Puppet, Ansible), monitoring and alerting (ELK Stack, Appdynamics, Nagois, xMatters), ChatOps (Slack, Hubot) tools, and scripting languages (Phyton, Ruby, Shell)
  • Experience in supporting highly available production systems (HA setup, Production deployments and support best practices, Production systems monitoring)
  • Ability to work effectively in a technically complex and agile environment with multi-tier application architectures
  • Organized and detail-oriented personality, accompanied with strong analytical and decision making abilities on Go/No-Go scenarios
  • Excellent verbal and written communication skills in English


Qualifications

  • Diploma/Degree in related field or similar experience.
  • Minimum 5 years’ experience
  • RHCE, Linux+ CompTIA or similar qualifications
  • Familiarity with Cloud, AWS, Azure beneficial

Benefits

Attractive Salary and Benefits!