Senior Operations Analyst, Issuing

Senior Analyst for Global Financial Service Issuing operations responsible for analysis of Wirecard Issuing business programs across countries in Asia Pacific region. Responsibilities include evaluating operational and technical reporting requirements for Prepaid Issuing programs, designing and generating accurate reconciliation and program level reports for prepaid issuing programs, investigating and resolving client escalations and documenting end-to-end Issuing Operational processes.

Responsibilities

  • Reviewing new prepaid issuing documentations from potential Issuing clients/partners/program managers
  • Evaluating operational and technical requirements for new prepaid issuing programs
  • Understanding reporting requirements for issuing programs
  • Producing detailed fund and data flows for all new Issuing programs
  • Creating accurate reconciliation and issuing program related reports for both internal and external stakeholders
  • Generate data analytics on prepaid issuing programs on a monthly basis
  • Documentation of core operational processes and work flows
  • Take lead to deliver adhoc technical enhancements/projects related to prepaid issuing programs
  • Provide recommendations for process improvements through identification of risks and issues in the process chain
  • Collaborating with Wirecard Project team until issuing programs goes ‘live’ according to project timeline
  • Resolving escalated settlement and data reports related issues raised by prepaid issuing clients/partners/program managers
  • Prior to launch of new Issuing programs, to assist with providing inputs to test plans and executing ‘live’ testing

Requirements

  • 4-6 years of experience in payment cards operations environment for a major bank, PSP or processing company in a finance role
  • Bachelor’s Degree in Business/Finance/Economics/Mathematics
  • Basic programming knowledge will be an added bonus
  • Strong problem solving and analytical skills
  • Firm understanding of the VISA and MasterCard Authorization, Settlement and Clearing concepts
  • Familiar with VISA and MasterCard core rules
  • Excellent written and verbal communication skills
  • Attention to detail and focus on task completion
  • Proactive, innovative and self-motivated
  • Fluent written and spoken English is a must (any other foreign language is a plus)