Sales Operations Analyst, Sales ops MY

We are currently looking for a Sales Operations Analyst to support our sales team and managing the sales operation cycle by liaison with relevant teams till the completion of getting the customer successfully on-board.

Our customers are merchants using Wirecard’s platform. They range in size from SMEs to large institutions.

As a Sales Operations Analyst, you will be in charge of the following responsibilities:

  • Act as a business partner to our Sales team to complete the commercial agreement with our customers.
  • Liaise with the Risk Management and Merchant Enablement teams on the merchant related processes.
  • Coordinate our Field Services team to expedite timely technical integration of customers with Wirecard’s platform.
  • Conduct on-site training at our customer’s office on the familiarization of product.
  • Work closely with supported resources to ensure customer satisfaction and problem resolution.

Requirements

  • Good communication skills in both spoken and written English.
  • Has delivered in a similar role such as merchant on-boarding support and familiar with KYC compliance, Anti-Money Laundering and merchant acquiring business.
  • Expert in using Microsoft Office, example : EXCEL (or equivalent productivity software).
  • Flexible and highly adaptive in responding to ad-hoc projects in a fast growing environment
  • Has a good customer service mind-set which is crucial in handling demanding customers
  • Good time management and multi-tasking skills in managing workload.

Benefits

  • Challenging and diverse tasks with scope for introducing your own ideas and experience;
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture;
  • Further professional and personal development at one of the world's leading providers of payment processing;
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly.