Sales Operation Analyst

Wirecard AG is one of the world’s leading independent providers of outsourcing and white label solutions for electronic payment transactions. The Wirecard Group has been supporting companies in accepting electronic payments from all sales channels. A global multi-channel platform bundles international payment acceptances and methods, supplemented by fraud prevention solutions. When it comes to issuing their own payment instruments in the form of cards or mobile payment solutions, Wirecard provides companies with an end-to-end infrastructure, including the requisite licenses for card and account products.

Wirecard AG is listed on the Frankfurt Securities Exchange (TecDAX, ISIN DE0007472060, WDI).

Position: Sales Operation Analyst

Location: Hong Kong

Responsibilities:

  • Conduct quality check on merchants documents and guide merchants/sales throughout the onboarding process to fulfil the KYC requirements
  • Handle the merchants’ enquiries with relevant department to get the enquiries solved in a timely manner
  • Provide excellent customer service to our key merchants in regards to all daily operations including account maintenance, termination & payment enquiries etc
  • Support the Relationship and Business Development Managers in providing BAU support to the key merchant accounts;
  • Presales/after-sales activities, including support, creation, and coordination of RFI and RFPs
  • Engage SME merchants for onboarding and manage the end to end process
  • Perform any ad hoc tasks as required

Requirements

  • Diploma in business administration; at least 3 years of equivalent training and industry experience will also be considered
  • Has delivered in a similar role such as merchant on-boarding support and familiar with KYC compliance, Anti-Money Laundering and merchant acquiring business
  • Excellent English and Chinese communications skills, both written and verbal
  • Flexible and highly adaptive in responding to ad-hoc projects in a fast growing environment;
  • Has a good customer service mind-set which is crucial in handling demanding customers;
  • Good time management and multi-tasking skills in managing workload;
  • Prior-merchant support experience will be advantageous for this position
  • Expert knowledge of MS Office (PowerPoint and Excel)

Benefits

  • World Leading Listed Organization
  • Attractive benefits
  • Excellent learning exposure