Operation Specialist

  • Perform deep analysis of incident tickets, including review for completion, investigation, attempt to reproduce and provide initial response to requester
  • Classify tickets and assign them to the appropriate team
  • Recognize patterns in tickets which could indicate a broader issue and bring this to the attention o the application teams
  • Consult with Application Engineers and Business Analysts to resolve issues
  • Perform E2E testing to validate applications functionalities. Field support to our customer
  • Coordinate completion of trouble tickets across all involved teams in a timely manner to meet SLAS Conduct user administration of customer accounts as well as production support for live customers within ticket system and answer questions regarding product behavior

Requirements

  • University Degree in Information Systems or any related field
  • Experience in understanding the needs of customers (service oriented) and the ability to communicate clearly and professionally, by telephone and in written form
  • Understanding principles of REST, web and messaging services, life cycle principles
  • Basic knowledge of networking, Linux operating system, database principles
  • Knowl edge of Microsoft Office products in order to create high-quality documents and presentations
  • Knowledge in I TIL process is a plus
  • Industry knowledge (payment/ banking solutions) is a plus
  • Basic knowledge of infrastructure principles is beneficiary
  • Ability to understand new topics quickly, grasp complex dependencies between multiple systems and make decisions accordingly
  • Excellent communication skills in English
  • Affinity to customer satisfaction and solution-driven attitude

Benefits

Attractive Salary and Benefits!