Business Analyst Scrum, Customer Management

  • Analysis and definition of business and technical requirements
  • Should have a great understanding of computer science fundamentals and be comfortable working with complex data models and data definitions
  • Must be meticulously detailed in understanding the full picture of each business requirement and mapping that to a specification
  • Will work closely with the Head of Customer Management APAC to ensure that Epic and Sprint prioritisation and planning has been performed on a regular basis and perform retrospective analysis to ensure that best practise is being maintained
  • This is an exciting opportunity for a young dedicated professional who is keen to learn more about the Agile project methodology and the Payments Industry and to broaden their scope of knowledge!

Your Duties

  • Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
  • Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
  • Ensure that all User Stories / Epics have been created and prioritised with the JIRA system
  • Ensure User Stories have been prioritised into the Sprints and conduct regular reviews to ensure the Sprint goals are being met
  • Design visual screens / mock-ups in order to present clarity to development team
  • Define process models / decision trees in order to describe the business lifecycle
  • Work closely with the project team in Singapore and Malaysia to ensure User Stories and Bug Fixes have been fully described
  • Partner with other stakeholder teams across business units (Eg. Sales Ops, Risk, Operations) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
  • Act as an SME and provide inputs into continuous improvement of the overall system functionality and business processes
  • Support the clarification and resolution of production critical problems
  • Creation and maintenance of several types of documentation (technical, business processes, fact sheets)


  • Proven analytical abilities
  • Practical experience generating process documentation and reports
  • Excellent communicator with the ability to translate data into actionable insights
  • Experience in working with vendor delivered IT products
  • Proven capabilities in project and user-testing management
  • Proven development of innovative and impactful systems solutions
  • Experience working with Relational Databases and Data Models
  • Experience in Microsoft Office (Visio, Excel, Word, PowerPoint)
  • Strong attention to detail and meticulous planning
  • Excellent verbal and written communication skills
  • Strong prioritisation and execution skills
  • Effective interaction with different departments
  • Quality focused with a passion for continuous improvement
  • Self-motivated and a good team player
  • Knowledge of Agile project management methodology
  • Knowledge of payment processing would be a plus


  • Challenging and diverse tasks with scope for introducing your own ideas and experience;
  • An excellent working atmosphere in a highly-motivated and successful team with an international company culture;
  • Further professional and personal development at one of the world's leading providers of payment processing;
  • An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly.