1Home
2Company- 2.1Profile
- 2.2Management
- 2.3Key Figures
3Products- 3.1Payment
- 3.1.1Credit Card Processing
- 3.1.2Direct Debit
- 3.1.3SEPA Direct Debit
- 3.1.4Online Banking Payments
- 3.1.5Alternative Payments
- 3.1.6Worldwide Payouts
- 3.1.7Tokenization
- 3.1.8Consumer Services
- 3.1.9Terminals
- 3.1.10Payment Page
- 3.2Risk management
- 3.2.1Transaction Check
- 3.2.2Consumer Check
- 3.2.3Decision Logic
- 3.2.4Fraud Prevention
- 3.3Banking Services
- 3.3.1Credit Card Acceptance
- 3.3.2Merchant Accounts
- 3.3.3Co-Branded Cards
- 3.3.4Payout Cards
- 3.4Consulting
- 3.5Call Center
- 3.1Payment
4Industries- 4.1Travel
- 4.2Consumer Goods
- 4.3Digital Goods
5Investor Relations- 5.1Wirecard stock
- 5.1.1STOCK CHART
- 5.1.2Share Capital
- 5.1.3Analysts
- 5.1.4Downloads
- 5.2Financial News
- 5.2.1Financial News
- 5.2.2Ad Hocs
- 5.2.3PRODUCT NEWS
- 5.3Financial Reports
- 5.4Financial Calendar
- 5.5Corporate Governance
- 5.5.1Documents
- 5.5.2Directors Dealings
- 5.6AGM
- 5.6.1AGM 2011
- 5.1Wirecard stock
6Press
7Career
Callcenter
Wirecard Communication Services GmbH is specialized in innovative call center services and customer relationship management (CRM).
Wirecard’s services offer benefits such as:
- Maximum flexibility
- No fixed costs or investments
- Short response time
Professional dialogue with the customer has long since become a significant competitive factor. Yet establishing own call centers is time-consuming and costly. With outsourced, individual CRM solutions, Wirecard offers a very flexible and efficient alternative that meets all requirements of the sales and consultation process.
In addition to the classic communication channels such as telephone, fax and e-mail, the call center solution of Wirecard Communication Services GmbH relies on ticketing systems, chat rooms, forums and knowledge bases as well as industry-specific professional services. The services can be used around the clock, 365 days a year in currently 18 languages.
Wirecard uses stationary and mobile call centers as well as combinations of the two, so-called hybrid solutions, in order to cover the range of varying customer requirements.
QUALITY
Securing Staff Quality
- Innovative training schemes
- Demand-led advanced training
- Monitoring and coaching
- Silent monitoring
- Knowledge and communication tests
- Phone conferences
- Concepts for human resources development
SERVICES
Service Options
- Intelligent switchboard
- Volume quotas
- Call Queuing
- Flexible opening hours
- Call analysis
- Recording of calls
- Callback services
- Traker
CONTACT CENTER PLATFORM
The web-based contact center platform provides information to agents (consultants and experts in call centers) and the project groups. It can always be accessed and analyzed in real-time.
Areas of application:
- Statistics
- Resource planning
- Notifications
- Recruitment
- Billing of agents and partners
- Performance monitoring and trend analysis
- Training of team leaders
- Call monitoring online
- Fast training with telephone conferences
