Call Center Services Inbound & OutboundCall Center Services Inbound & Outbound

Wirecard Communication Services GmbH is specialized in innovative call center services and customer relationship management (CRM).


Wirecard’s services offer benefits such as:

  •   Maximum flexibility
  •   No fixed costs or investments
  •   Short response time

Professional dialogue with the customer has long since become a significant competitive factor. Yet establishing own call centers is time-consuming and costly. With outsourced, individual CRM solutions, Wirecard offers a very flexible and efficient alternative that meets all requirements of the sales and consultation process.

In addition to the classic communication channels such as telephone, fax and e-mail, the call center solution of Wirecard Communication Services GmbH relies on ticketing systems, chat rooms, forums and knowledge bases as well as industry-specific professional services. The services can be used around the clock, 365 days a year in currently 18 languages.

Wirecard uses stationary and mobile call centers as well as combinations of the two, so-called hybrid solutions, in order to cover the range of varying customer requirements.

QUALITY

Securing Staff Quality 

  •   Innovative training schemes
  •   Demand-led advanced training
  •   Monitoring and coaching
  •   Silent monitoring
  •   Knowledge and communication tests
  •   Phone conferences
  •   Concepts for human resources development

SERVICES

Service Options

  •   Intelligent switchboard
  •   Volume quotas
  •   Call Queuing
  •   Flexible opening hours
  •   Call analysis
  •   Recording of calls
  •   Callback services
  •   Traker

CONTACT CENTER PLATFORM

The web-based contact center platform provides information to agents (consultants and experts in call centers) and the project groups. It can always be accessed and analyzed in real-time.

Areas of application:

  •   Statistics
  •   Resource planning
  •   Notifications
  •   Recruitment
  •   Billing of agents and partners
  •   Performance monitoring and trend analysis
  •   Training of team leaders
  •   Call monitoring online
  •   Fast training with telephone conferences

ContactContact

Product Information

Contact our sales-team