Call Center Services Inbound & Outbound

Wirecard Communication Services GmbH is specialized in innovative call center services and customer relationship management (CRM).

Wirecard’s services offer benefits such as:

•   Maximum flexibility
•   No fixed costs or investments
•   Short response time

Professional dialogue with the customer has long since become a significant competitive factor. Yet establishing own call centers is time-consuming and costly. With outsourced, individual CRM solutions, Wirecard offers a very flexible and efficient alternative that meets all requirements of the sales and consultation process.

In addition to the classic communication channels such as telephone, fax and e-mail, the call center solution of Wirecard Communication Services GmbH relies on ticketing systems, chat rooms, forums and knowledge bases as well as industry-specific professional services. The services can be used around the clock, 365 days a year in currently 18 languages.

Wirecard uses stationary and mobile call centers as well as combinations of the two, so-called hybrid solutions, in order to cover the range of varying customer requirements.