Stationary Callcenters

Wirecard operates stationary call centers, which provide optimum conditions for high-quality communication services.

The outsourcing solution guarantees:

•   Maximum availability
•  Ongoing staff training
•  Available 24/7
•  Optimum group dynamics in sales

No matter whether it concerns the order acceptance by phone, support and advice hotlines, or handling complaints: The dialogue with the customer needs to be planned and organized professionally. Wirecard offers customized solutions for this and provides an optimized infrastructure and qualified personnel in its own stationary call centers.

The stationary call centers can also be combined with virtual, i.e. distributed, call center solutions if required. These hybrid concepts ensure highest flexibility with low basic costs. Fluctuations in volume, for instance, can thus be compensated by staff at short notice and automated.

Primarily, though, the success of call centers rises and falls with the quality of the teams. Wirecard possesses many years of experience in recruiting, training and motivating suitable staff. Add to that extensive quality assurance.